VeraMind Psychiatry, PLLC ("VeraMind," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit veramindpsychiatry.com (the "Site") or communicate with us by phone, text message, email, or an approved patient platform.
Information We Collect
VeraMind does not collect inquiry-form submissions through this website. If you choose to call or send a general administrative email, we receive the contact information and message content you provide. When you call or text us, we may collect your phone number and the content of that communication. We do not collect protected health information (PHI) through this website — clinical information is only collected and handled through our secure telehealth and electronic health record systems once you become a patient, governed by our HIPAA Notice of Privacy Practices, provided separately.
How We Use Your Information
- To respond to general administrative inquiries made by phone or email
- To schedule, confirm, or follow up on appointments
- To send appointment reminders or practice communications by phone, email, or text, if you've opted in
- To maintain business records as required by law
Text Messaging (SMS) Communications
VeraMind Psychiatry sends text messages only to patients and individuals who have opted in. Message types include appointment reminders and confirmations, scheduling and rescheduling notices, links to intake forms and our patient portal, and replies to your inquiries. We do not send marketing messages, and we do not include clinical details or protected health information in texts.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help. You can also contact us at 1 (888) 545-2025 or info@veramindpsychiatry.com.
Mobile opt-in information, including phone numbers and SMS consent, will not be shared with third parties for marketing purposes. We use it only to send the messages you asked for. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent to receive text messages is not a condition of receiving care.
Third-Party Services
Scheduling, billing, and insurance verification are handled through Headway, which supports our practice as a healthcare service provider. When you become a patient or book through Headway, we share information needed for your care and billing — such as your name, date of birth, insurance details, and phone number — solely for treatment, payment, and healthcare operations as permitted by HIPAA. We do not share information about individuals who only contact us with an inquiry. Your SMS opt-in status and text-messaging consent records are never shared with Headway or any other third party, and we never sell or share contact information for marketing or lead generation. Please review Headway's privacy policy for how they handle your information.
Cookies & Analytics
This Site does not currently use advertising cookies or third-party tracking for marketing purposes. If that changes, this policy will be updated accordingly.
Data Retention
We retain administrative email and communication records only as long as reasonably necessary to respond to your inquiry or as required by applicable law.
Your Choices
You may opt out of text communications at any time (reply STOP), and you may request that we delete non-clinical contact information we hold about you by reaching out using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision.
Contact Us
Questions about this policy can be directed to:
VeraMind Psychiatry, PLLC
Email: info@veramindpsychiatry.com
Phone: 1 (888) 545-2025